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خلاصہ
I am a highly motivated and performance driven Marketing Professional with educational background and progressive experience in marketing, business development, client relations, office administration, and operations management. I am aspiring to pursue career opportunities in the marketing field within high profile organization that rewards hard work and appreciates ability and loyalty. Leverage exceptional customer service, problem solving, and communication skills to deliver exceptional results. I have competed MBA in Marketing from The University of Lahore and BA in Arts from B.I.S.E Multan. I have the ability to provide customer insights, reach company goals and meet bottom-line objectives.
My key skills include marketing activities, strategic/tactical planning, event management, operations, social media marketing, business forecasting, market research, business development, training, customer service, team management, complaint handling, problem solving skills, communication skills and MS office
Currently I am engaged with British Council – Lahore, as an Operations Officer, where I am responsible for evaluating and addressing issues to deliver exceptional service. Stellar role in registering IELTS candidates for all exams including Standard, UKVI, CD and LifeSkills. Establish procedures for IELTS exam systems improvements to conduct in lines with University of Cambridge standards. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
تجربہ
Operations Officer
Demonstrate exceptional communication skills in evaluating and addressing issues to deliver exceptional service. Stellar role in registering IELTS candidates for all exams including Standard, UKVI, CD and LifeSkills.
Utilize board's specified software to register candidates for all UK examinations and administer examinations in accordance to the rules and regulations of UK exam boards and British Council exams quality standards.
Direct all functions and activities associate with risk management, confidentiality control, road shows, workshops conduction, narrating role profiles for staff and business development analysis for future planning.
Steer train venue staff and exam at multiple outreach venues such as Multan, Faisalabad as well as train the venue staff about identity authentication management software (IAM).
Efficiently successfully establish procedures for IELTS exam systems improvements to conduct in lines with University of Cambridge standards.
KEY ACHIEVEMENTS
Delivered analytical and strategic directions for processing registration of max number of candidates by complying with provision support in emerging business.
Augmented candidate journey on the test day to facilitate processing, reducing lead time, as well as seamless operations for exams.
Initiated adequate systems and process which reduced cost.
Exam Supervisor
• Demonstrate exceptional communication skills in evaluating and addressing issues to deliver exceptional service. Stellar role in registering IELTS candidates for all exams including Standard, UKVI, CD and LifeSkills.
• Utilize board's specified software to register candidates for all UK examinations and administer examinations in accordance to the rules and regulations of UK exam boards and British Council exams quality standards.
• Direct all functions and activities associate with risk management, confidentiality control, road shows, workshops conduction, narrating role profiles for staff and business development analysis for future planning.
• Steer train venue staff and exam at multiple outreach venues such as Multan, Faisalabad as well as train the venue staff about identity authentication management software (IAM).
• Efficiently successfully establish procedures for IELTS exam systems improvements to conduct in lines with University of Cambridge standards.
KEY ACHIEVEMENTS:
• Delivered analytical and strategic directions for processing registration of max number of candidates by complying with provision support in emerging business.
• Augmented candidate journey on the test day to facilitate processing, reducing lead time, as well as seamless operations for exams.
• Initiated adequate systems and process which reduced cost.
Social Media Marketing (Internship)
Business Development Executive
•Development of business by identifying and pitching to potential clients and maintaining relationships with existing clients
•Coordinated with field agents, allocated them quotas and mapped their progress
•Received data from agents, entered it into the custom-made software, interpreted it and published the results in reports
